Privacy & Data Protection

Effective Date: 20/11/2025

At PSG Stays, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

PSG Stays provides short-term accommodation and property management services.
If you have any questions about this policy or how we handle your data, you can contact us at:
info@propertyseedsgroup.com

What Information We Collect

We may collect the following personal data when you:

• Make a booking or enquiry through our website, Airbnb, or Booking.com

• Subscribe to updates or contact us directly

• Partner with us for property management services
  
  

Information we may collect includes:

• Name

• Email address

• Phone number

• Home address (for partners only)

• Payment details (processed securely via third-party platforms such as Airbnb or Booking.com)

• Guest preferences or special requests
  
  

How We Use Your Data

We only use your information for legitimate business purposes, including:

• Managing and confirming your bookings
  
  

• Providing customer support before, during, and after your stay
  
  

• Communicating important updates or offers (only if you’ve consented)
  
  

• Complying with legal obligations (e.g., tax and record-keeping)
  
  

• Managing property owner relationships and services
  
  

How We Store & Protect Your Data

Your data is stored securely using encrypted systems and trusted third-party services (such as Google, Airbnb, and Booking.com).
We take reasonable technical and organisational steps to prevent unauthorised access, alteration, or disclosure of your personal data.

We retain personal data only for as long as necessary to fulfil our business and legal obligations.

Sharing Your Data

We do not sell or rent your personal information.
We may share limited data with:

• Booking platforms (Airbnb, Booking.com)

• Payment processors

• Service providers (e.g. cleaners or maintenance staff) strictly as required to deliver our services

• Legal or regulatory authorities, if required by law
  
  

All third parties are required to maintain the confidentiality and security of your information.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
  
  

• Request corrections or deletion of your data
  
  

• Withdraw consent to marketing communications at any time
  
  

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
  
  

To exercise any of these rights, please email us at [insert email address].

Cookies & Website Tracking

Our website may use cookies to improve your browsing experience and collect anonymous visitor data (such as page views and site usage).
You can manage or disable cookies through your browser settings at any time.

Changes to This Policy

We may update this Privacy & Data Protection Policy periodically.
The latest version will always be available on our website, with the “Effective Date” updated accordingly.

Contact Us

If you have any questions about this policy or your personal data, please contact:
PSG Stays
info@propertyseedsgroup.com
www.propertyseedsgroup.com